The guarantee on all products purchased from us or from our dealers is 2 years. Should a failure be detected, then it is necessary to contact us or your nearest dealer. It is also necessary to specify the number of the heating device as well as the invoice number. You will be sent a new part and we will take back the defective component from you in order to assess it.
In connection with the differences in completion for the various markets, please get in touch with us before buying spare parts, and call us on following phone-nr: firstname.lastname@example.org.
We have all the spare parts for the heating equipments that we and our partners sell on stock.
The complaint form can be downloaded here.